Sony PlayStation 4 Pro

Error codes & troubleshooting

Enter an error code for Sony PlayStation 4 Pro to see known, confirmed issues and fixes.

Known codes:

All known Sony PlayStation 4 Pro error codes (243)

CE-30001-4 — An error occurred

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-30002-5 — App data may be corrupted

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-30003-6 — Network connection problem

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-30005-8 — Error accessing the hard drive or Blu-ray/DVD drive

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-30006-9 — Error accessing data

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-30008-1 — Error launching content

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-30012-6 — Internal error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-30022-7 — Internal error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-30028-3 — Error reading system storage or saved data

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-30035-1 — Try again later

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-30088-9 — Error starting the game

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-30774-1 — Can't update

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-30784-2 — USB device not detected

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-30785-3 — USB storage not recognised in Safe Mode

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-30905-7 — Can't start connecting to a Bluetooth device

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-30993-4 — Bluetooth connection error

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-32539-2 — Failed to read data

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-32809-2 — Error launching the game

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-32869-8 — App won't start: database may be partly corrupted

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-32883-4 — Internal error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-32889-0 — Error in a game or app

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-32894-6 — Connection to the server lost

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-32899-1 — Can't connect to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-32921-7 — System can't read the disc

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-32928-4 — Download cancelled

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-32930-7 — Downloaded data on the HDD may be corrupted

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-32937-4 — Failed to download data

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-32951-0 — Network connection problem

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-32958-7 — Data may be corrupted

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-33096-1 — Problem uploading data

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33103-0 — Can't share to social networks

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

CE-33108-5 — Error reading data

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-33116-4 — System error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-33126-5 — Can't continue broadcasting (channel settings)

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33191-7 — Insert the correct disc

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-33319-9 — Upload limit reached for videos/screenshots

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33383-0 — Problem connecting to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33384-1 — Network connection problem

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33415-6 — An error occurred

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-33676-5 — Item corrupted or not detected

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-33678-7 — Not entitled to the add-on content

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

CE-33729-4 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33937-5 — Content needs to be bought from PlayStation Store

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

CE-33945-4 — Server connection failed

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-33950-0 — Couldn't connect to the server to check the licence

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

CE-33984-7 — Connection test timed out getting an IP address

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33986-9 — Internet connection test error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33987-0 — Network timed out while signing in

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33991-5 — Couldn't connect to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-33992-6 — Internet connection test error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-34224-5 — System error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-34305-5 — Failed to read information from the HDD

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-34335-8 — No hard drive detected

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-34544-0 — Information needed to start the app not found

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-34568-6 — System error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-34632-8 — Content unavailable

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-34679-9 — Download blocked: identical file already saved

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-34697-9 — Possible hard drive problem

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-34703-7 — Console isn't activated

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

CE-34719-4 — Social media account sync problem

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

CE-34788-0 — Update file can't be used

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-34861-2 — Network error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-34867-8 — Wrong disc inserted

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-34878-0 — A game or app has crashed

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-35239-2 — System software update needed for network features

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-35285-3 — Signed out: account used on another PS4

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

CE-35287-5 — Can't connect to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-35290-9 — Console can't read the disc

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-35327-0 — Can't connect to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-35340-5 — Service may be under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-35406-8 — PS Vita and PS4 use different accounts (Remote Play)

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

CE-35413-6 — Remote Play PIN incorrect

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

CE-35451-8 — Error connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-35486-6 — Can't read the disc (format unsupported or damaged)

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-35489-9 — Invalid region

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

CE-35918-6 — Console can't read the disc

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-36244-9 — Download suspended: content may be corrupted

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-36249-4 — Content not released for download yet

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-36275-3 — Can't post a comment on a broadcast

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-36329-3 — System software error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-36418-2 — Bluetooth device not supported

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-36420-5 — Bluetooth connection error

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-36485-6 — USB storage device not recognised

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-37700-7 — Download cancelled: content not on PlayStation Store

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-37704-1 — Download cancelled: not enough HDD space

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-37732-2 — Downloaded file didn't install (corrupted download)

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-37857-0 — USB storage not recognised

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-38604-1 — Can't download: disc version already installed

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-38605-2 — Content download failed

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-38612-0 — App data on the HDD may be partly corrupted

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-38702-0 — Can't get information from the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-38706-4 — Can't connect to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-39984-3 — Got an IP address but can't reach the internet

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-41521-3 — Bluetooth device not compatible with this model

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-41839-5 — A game or app has crashed

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-41902-6 — USB storage device not compatible

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-42288-4 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-42747-4 — System software is out of date

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-46062-8 — App error

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

E-80558337 — Content not recognised properly (registration info)

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

E-82000000 — Undefined app error

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

E-82000002 — Can't connect to the PlayStation server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

E-82000003 — An error occurred

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

E-82000028 — Card details on the account invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-8200002A — Card details invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-8200002E — Card on file not valid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-82000050 — Address on file may be invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-82000054 — Card details invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-82000102 — Problem adding funds to a child account

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-82000113 — Voucher code can't be redeemed

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-8200012C — Card details invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-8200012F — Voucher code not valid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-82000130 — Voucher code invalid or not active yet

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-82000133 — Voucher code expired or not active yet

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-82000134 — Content not available in your country/region

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

E-82000138 — Failed to add funds with a voucher/card

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-82000168 — Can't connect to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

E-82000171 — Card on file invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-820001F7 — Server unavailable (HTTP 503)

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

E-82021054 — Card details invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-82021088 — Card already linked to your account

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-8210604A — Payment error

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

E-8222D405 — Can't send a friend request

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-31730-4 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-31735-9 — Feature blocked by age restriction

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-31736-0 — App trying to reach a user who has signed out

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-31739-3 — Latest update file still downloading

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

NP-31801-3 — Error using PlayStation features

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

NP-31866-4 — Problem with saved data in online storage

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-31928-3 — Couldn't connect to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-31952-0 — Network connection timed out

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-31971-1 — Failed to connect to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-31975-5 — Failed to connect to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-31980-1 — Session full

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-32062-3 — Data on the console may be corrupted

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

NP-32167-9 — Error connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-32224-3 — Failed to connect to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-32370-5 — User already registered

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-32470-6 — Failed to connect to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-33318-8 — Share Play lost (unstable network)

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-34388-6 — Failed to register an account

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-34924-2 — Can't check for app updates (unstable network)

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-34957-8 — Problem connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-34958-9 — Game is padlocked

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

NP-34993-8 — Can't connect to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-34994-9 — Party app error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-35000-8 — PlayStation under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-36006-5 — Trophy data may be corrupted

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

NP-37521-8 — Error connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-37602-8 — Error linking accounts

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-37637-6 — Install the latest system software

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

NP-37665-7 — App error

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

NP-37667-9 — Share Play lost (unstable network)

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-37668-0 — Share Play unavailable (connection quality)

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-37680-4 — Card on file invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

NP-38496-0 — Share Play needs at least 2 Mbps upload

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-38497-1 — Share Play network problems

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-38551-2 — Primary console activated too many times

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

NP-39225-1 — Problem with the internet connection

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-40833-8 — Error connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-41772-1 — Error activating the primary console

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

NP-46042-6 — Some information entered was incorrect

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NW-31172-4 — Internet connection lost

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31175-7 — Error connecting to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31194-8 — Problem with the internet connection

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31201-7 — Couldn't connect to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31204-0 — Error connecting to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31205-1 — Network too weak or unstable to reach the server

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31229-7 — Error connecting to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31246-6 — DNS settings are invalid

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31247-7 — Network connection timed out

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31250-1 — Internal server error

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NW-31251-2 — Error connecting to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31253-4 — DNS server slow or unstable

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31254-5 — DNS server slow or unstable

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31291-6 — Can't connect to Wi-Fi (signal may be too weak)

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31294-9 — Connection timed out (unstable wireless)

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31295-0 — Can't connect to Wi-Fi (signal may be too weak)

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31297-2 — Can't connect to the wireless network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31308-5 — Error connecting to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31374-8 — Connection timed out

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31453-6 — Server connection unstable

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NW-31456-9 — Connection error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-31473-8 — Failed to connect to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NW-34345-9 — Error connecting to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

SU-30625-6 — Failed to update system software

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-30627-8 — Error accessing the data file

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-30638-0 — System software update couldn't start

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-30645-8 — Update file not recognised

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-30677-3 — Failed to update system software

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-30696-4 — Update failed: file may be corrupted

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-30746-0 — System software update failed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-34914-1 — Failed to update

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-35931-1 — Update data partly corrupted

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-41333-4 — Problem updating system software

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-41350-3 — Update file not recognised

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-42118-6 — Problem updating system software

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-42481-9 — System software update failed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

WC-34731-8 — Card details invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-34736-3 — Check the payment method details

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-34737-4 — Check the payment method details

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-34891-5 — Card details invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-36551-0 — Server communication error

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WC-40330-0 — Timeout error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WC-40343-4 — Card details on the account invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40345-6 — Card details invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40349-0 — Card on file not valid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40355-7 — Problem adding funds to a child account

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40360-3 — PlayStation Store problem

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WC-40365-8 — Cart total limit reached

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40371-5 — Voucher code not valid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40372-6 — Voucher code invalid or not active yet

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40375-9 — Voucher code not active yet or expired

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40377-1 — Failed to add funds with a voucher/card

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40378-2 — Too many attempts in a short time

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WC-40382-7 — Card on file invalid

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WC-40383-8 — Server unavailable (HTTP 503)

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WC-41705-7 — Payment method needed to complete

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WS-36782-6 — Friend request can't be sent

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-36812-0 — Can't join a party

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WS-37313-7 — Error linking a YouTube account

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-37337-3 — Account temporarily suspended

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-37338-4 — Problem accessing PlayStation

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

WS-37368-7 — Account suspended

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-37397-9 — Couldn't connect to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-37469-9 — Failed to connect to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-37501-6 — Internal server error

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-37504-9 — PlayStation service under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-37505-0 — Connection to the server failed

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-38495-9 — Error signing in to Sony Pictures Core

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-43689-0 — Payment error

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WS-43701-5 — Not enough funds in the wallet

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WS-43709-3 — Check the card's expiry date

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WS-44369-6 — PlayStation may be under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-44949-0 — Action temporarily restricted

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-45479-9 — Voucher code already redeemed

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WS-45480-1 — Voucher region doesn't match the account

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WS-45487-8 — Voucher code already redeemed

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WS-46332-8 — PlayStation Plus content not downloading

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

WV-33898-1 — Problem connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WV-33899-2 — Couldn't connect to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WV-33907-2 — Server connection timed out

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WV-33917-3 — Too many redirects

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.
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