PlayStation account, payment and licence error codes
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CircuitScope · Added 30 Oct 2026 · 0 views
Sign-in, suspension, card, voucher and licence codes, and what to check for each.
These codes are about the account, not the hardware. They can't be fixed with a soldering iron.
Sign-in and account
- Sign out and back in, and reset the password if needed.
- Check 2-step verification and family/age settings.
- A suspension or restriction comes with an email from PlayStation, so only PlayStation Support can lift it.
Payments and vouchers
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- Every step, photo and measurement in this guide
- Pinouts, expected readings and fixes for the boards you work on
- Alerts when new guides are added
Related error codes
CE-105638-3 — Content activation failed
CE-107255-0 — PlayStation Plus membership can't be confirmed
CE-109245-1 — Content licence can't be confirmed
CE-110032-7 — Online ID information doesn't match
CE-112841-7 — Not signed in
CE-112988-9 — Content can't be purchased
CE-116799-3 — PlayStation Plus membership can't be confirmed
CE-118415-0 — Subscription may need checking
NP-102937-2 — Signed out
NP-102942-8 — Feature blocked by age restriction settings
NP-102943-9 — App can't start for this user
NP-102955-2 — Account information incorrect
NP-103028-4 — Problem signing in
NP-104291-7 — Content licence can't be confirmed
NP-104433-5 — Problem with sign-in status
WS-113947-5 — Payment method details may be wrong
WS-116329-2 — Sign-in ID or password doesn't match
WS-116330-4 — Access to PlayStation temporarily suspended
WS-116331-5 — Access to PlayStation temporarily suspended
WS-116332-6 — Console access may be restricted or unavailable
WS-116334-8 — Error signing in to Sony Pictures Core
WS-116367-4 — Access to PlayStation suspended
WS-117176-3 — Problem with 2-step verification settings
WS-117224-7 — Problem with 2-step verification setting
WS-119699-5 — Failed to create an account