Sony PlayStation 5 Pro

Error codes & troubleshooting

Enter an error code for Sony PlayStation 5 Pro to see known, confirmed issues and fixes.

Known codes:

All known Sony PlayStation 5 Pro error codes (156)

CE-100002-3 — Failed to update an app

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-100005-6 — Problem reading the disc

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-100006-7 — External storage drive not recognised

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-100008-9 — Unspecified error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-100009-0 — Problem with the update file

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-100022-5 — Unspecified error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-100028-1 — Not enough free SSD space

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-100095-5 — Problem starting an app

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-100096-6 — Problem loading an app

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-102159-8 — PS Link audio device and USB adapter software don't match

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-105638-3 — Content activation failed

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

CE-105771-1 — Unspecified error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-105799-1 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-105841-9 — Error in an app

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-106439-3 — Error while running an app

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-106444-9 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-106449-4 — Error connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-106485-4 — Problem reading system software or data

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-106487-6 — Problem downloading and installing content

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-107255-0 — PlayStation Plus membership can't be confirmed

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

CE-107520-5 — Latest system software needed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-107527-2 — Installation failed

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-107622-8 — Failed to start an app

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-107649-7 — Disc content differs from the installed data

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-107750-0 — Error while playing a game

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-107857-8 — Problem loading an app

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-107863-5 — Network connection error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-107872-5 — Not enough free storage on the console

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-107891-6 — Content not installing properly

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-107928-7 — Game download stopped by an error

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-107938-8 — Failed to update an app

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-108255-1 — Error in a game or app

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-108262-9 — Problem reading system software or data

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-108360-8 — HD Camera / PS Camera connection problem

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-108862-5 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-108863-6 — Console couldn't connect to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-108877-1 — Error connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-108889-4 — Latest system software needed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-109245-1 — Content licence can't be confirmed

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

CE-109258-5 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-109503-8 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-109506-1 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-109531-9 — Problem connecting an audio device

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-109573-5 — Error starting a game

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-109737-7 — USB storage device not recognised

There's a problem with free space, the internal drive or a USB drive.

Source: PlayStation Support

  • Check the storage (space, internal drive, USB)
1 fix — the steps are for members.

CE-110032-7 — Online ID information doesn't match

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

CE-110538-8 — Failed to read the Blu-ray disc

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-110551-3 — Failed to read the disc

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-110552-4 — Failed to read the disc

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-110555-7 — Disc can't be read

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

CE-111161-1 — HD Camera / PS Camera connection problem

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-112069-9 — Data transfer over the network failed

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-112839-4 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-112840-6 — Problem connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-112841-7 — Not signed in

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

CE-112987-8 — Problem buying, downloading or installing content

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-112988-9 — Content can't be purchased

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

CE-113212-0 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

CE-113227-6 — Unspecified error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-113338-9 — Error updating system software

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-113511-2 — Unspecified error

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-113524-6 — Can't connect to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-116799-3 — PlayStation Plus membership can't be confirmed

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

CE-117722-0 — Streaming connection error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-117740-0 — Game may have an error

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

CE-117773-6 — Error on the console

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

CE-118415-0 — Subscription may need checking

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

CE-118446-4 — Problem updating the system

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-118527-4 — Problem resolving the host name (DNS)

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-118851-4 — Can't sync saved data with cloud storage

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

CE-118866-0 — App update error

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-119224-9 — Error updating PS VR2 Sense controller software

A camera, audio device, Bluetooth or VR accessory didn't connect or update.

Source: PlayStation Support

  • Check the accessory connection
1 fix — the steps are for members.

CE-120706-6 — Game update failed to install

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

CE-122154-5 — Can't sync saved data with cloud storage

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

E2-817B122B — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

E2-8223B089 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

E2-8223B400 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-102937-2 — Signed out

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-102942-8 — Feature blocked by age restriction settings

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-102943-9 — App can't start for this user

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-102944-0 — Latest system software needed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

NP-102945-1 — Latest system software needed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

NP-102946-2 — Latest update file needed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

NP-102947-3 — Connection too slow or unstable to update

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-102955-2 — Account information incorrect

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-103019-4 — App error

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

NP-103028-4 — Problem signing in

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-103047-5 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-103105-0 — Service under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-103107-2 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-103109-4 — Service under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-103111-7 — Service under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-103117-3 — Service under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-103148-7 — Problem connecting the console to the internet

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-103172-4 — Network connection error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-103191-5 — Online connection failed

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NP-103539-1 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-104291-7 — Content licence can't be confirmed

The console couldn't confirm the licence or subscription for the content.

Source: PlayStation Support

  • Restore licences and check the subscription
1 fix — the steps are for members.

NP-104303-1 — Problem communicating with the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NP-104433-5 — Problem with sign-in status

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

NP-104627-0 — Lost connection to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NW-102216-2 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102254-4 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102261-2 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NW-102265-6 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NW-102307-3 — Communication error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102308-4 — Communication error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102311-8 — Communication error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102314-1 — Communication error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102315-2 — Communication error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102379-2 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102417-5 — Network connection timed out

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102468-1 — Problem connecting the console to the network

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102633-5 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102636-8 — Connection to PlayStation timed out

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

NW-102650-4 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

NW-102655-9 — Error with an app

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

SU-101193-5 — Latest system software needed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

SU-101312-8 — Blu-ray disc drive not detected

The console couldn't read a disc, or the disc drive wasn't detected.

Source: PlayStation Support

  • Clean the disc and check the drive
1 fix — the steps are for members.

SU-101337-5 — Console may not have started properly

A general system error.

Source: PlayStation Support

  • Restart and rebuild the database
1 fix — the steps are for members.

SU-101495-0 — System software is already up to date

Information only, not a fault.

Source: PlayStation Support

  • No action needed
1 fix — the steps are for members.

WS-113947-5 — Payment method details may be wrong

A problem with a card, address, wallet funds or a voucher code.

Source: PlayStation Support

  • Check the payment method or voucher
1 fix — the steps are for members.

WS-114241-3 — Error connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-114298-5 — May not be online

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WS-115019-7 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-115195-2 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-115338-1 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-116129-0 — Content not found or unavailable

A game or app crashed, failed to start or has corrupted data.

Source: PlayStation Support

  • Update or reinstall the game/app
1 fix — the steps are for members.

WS-116328-1 — Latest system software needed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

WS-116329-2 — Sign-in ID or password doesn't match

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-116330-4 — Access to PlayStation temporarily suspended

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-116331-5 — Access to PlayStation temporarily suspended

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-116332-6 — Console access may be restricted or unavailable

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-116334-8 — Error signing in to Sony Pictures Core

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-116367-4 — Access to PlayStation suspended

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-116414-7 — Network connection error

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WS-116417-0 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WS-116420-4 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-116439-4 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-116449-5 — Service under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-116483-3 — Problem connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-116486-6 — Problem connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-116489-9 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WS-116518-2 — Internal server error

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-116520-5 — Error connecting to the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-116521-6 — Service under maintenance

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WS-116522-7 — System software update failed

The console needs a system software update, or an update failed.

Source: PlayStation Support

  • Update the system software (from USB if needed)
1 fix — the steps are for members.

WS-117176-3 — Problem with 2-step verification settings

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-117224-7 — Problem with 2-step verification setting

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WS-119699-5 — Failed to create an account

A problem with the PlayStation account, sign-in, 2-step verification or account restrictions.

Source: PlayStation Support

  • Check the account and sign-in
1 fix — the steps are for members.

WV-109144-9 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WV-109145-0 — Can't connect to the internet

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WV-109146-1 — Can't reach the server

PlayStation's servers couldn't be reached or are under maintenance.

Source: PlayStation Support

  • Wait and retry, and check PSN status
1 fix — the steps are for members.

WV-109153-9 — Network connection timed out

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WV-109166-3 — Can't connect to the internet

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.

WV-109168-5 — Error connecting to PlayStation

The console couldn't connect, or lost its connection.

Source: PlayStation Support

  • Check the network connection
1 fix — the steps are for members.
See the fixes — free

Create a free account to see the step-by-step fixes for Sony PlayStation 5 Pro, confirm the ones that worked for you and report new codes.

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